1. Scope
This policy applies to the UrbanEase marketing website, resident application, administrator portal, and service-provider experience. Final production terms may vary by society configuration and service agreement.
2. Information we may collect
- Account information such as name, email address, phone number, and password hash.
- Resident and property details submitted for society verification.
- Billing, payment-status, complaint, notice, and service records.
- Community content, emergency requests, and location details provided through a feature.
- Website enquiry information submitted through the demo form.
- Technical information needed for security, diagnostics, and service operation.
3. How information is used
Information is used to provide requested features, verify account access, maintain society records, support authorized management work, respond to enquiries, improve reliability, and protect the platform from misuse.
4. Role-based access
Access is intended to follow user roles. Residents, service providers, society administrators, and super administrators should only receive permissions relevant to their authorized responsibilities.
5. Data handling and retention
Operational information should be retained only for as long as needed for the relevant service, legal, security, or society-management purpose. Production retention periods should be documented in the applicable society agreement and platform configuration.
6. Security practices
UrbanEase is designed to use password hashing, authenticated sessions, role-based authorization, input validation, protected endpoints, rate-limiting controls, and environment-based secret management. No internet service can promise absolute security.
7. Contact
Questions about privacy or data handling can be directed to sasifysolutions2@gmail.com.